We now have no chance of selling the product as new as it’s been opened and the seals broken but on top of that we have to now pay someone to restore the laptop back to factory settings.Ĭan we offer a partial refund as opposed to a full refund as we have to pay to uninstall this software or do the DSR regulations apply since they went ahead and installed software before checking. If you want to reset Windows 10 quickly, you can choose Just remove my files. Factory resetting Windows 10 will reinstall Windows 10, change the PC settings to their defaults, and remove all your files. The customer responded thanking us for the offer but wanted to return it anyway as he just tried to run the program on his friends laptop that already had 8GB and it still wasn’t that great!įrom our understanding of DSR we are obliged to accept the goods back, even though the description clearly stated that the laptop came with 4Gb of RAM and that the customer installed new software onto the laptop. Open RestoreWin10.zip, and then click RestoreWin10.bat. We didn’t really want to take the goods back. To try and resolve the situation to a mutual benefit we offered to supply FOC 4Gb of branded memory as the laptop was preinstalled with 4Gb and he stated his program required 8Gb. Use the following steps to reset your PC to factory default settings using the Acer Care CenterType Acer Care Center in the search box.Click on Acer Recovery Management.Click on get started right to reset your PC.Click on Remove everything.We have a customer that purchased a brand new high end laptop from us but wishes to return it after a few days as they’ve realised that is doesn’t have enough RAM to comfortably run a program. Restore your device to factory settings On a Mac with macOS Catalina or later, open the Finder. How do I restore my PC to the factory default settings using the Acer Care Center?

Windows 10: Reset your PC to factory settings using the Acer Care Center - Acer Community

Return a computer to factory settings